SwiftPOD Never Refunds for Substandard Products

Since I started using SwiftPOD to make mugs for my business, it has been a nightmare. I have had so many negative reviews from their products, that it dropped my ratings from 4.9 to 4.4 in a matter of weeks. I have submitted some of those complaints and their answer is always the same. “The mug seems fine as per the print provider”. “The print size is normal”. “The print colors are correct”. The strange thing is, that the customers see an obvious mistake on the product, and I do agree with them when they send me the images. So, how is it that myself and the customer are always in the wrong as per the print provider and they refuse to give replacements or refund to a substandard product; to a product that it is not as advertised when compared to the mockups. I understand that the colors vary from monitor to the real life mug, and that is not even an issue. But when you have products that are “crappy” in quality?

The problem is that SwiftPOD does not have any accountability. They don’t get any feedback from the customers, they don’t have to answer to the customers, they don’t have to…. in all of my cases refund for faulty products. If I pay for a product, the product should be as expected and the customer should be happy with their purchase. Instead I have refunded 5 customers out of my own pocket over the last few months, I have taken a hit on my feedback and it is not fun to lose money to SwiftPOD and lose money to the customer by refunding them, but I know it is the right thing to do.

I started printing my own mugs and started getting good reviews and people posting images of the mugs and how much they like them. My feedback is starting to come back. I decided to give SwiftPOD another chance, and with the second order I get a complaint immediately. This just solidifies my perception of the company. Attached is their latest piece of art, which they are claiming to be fine. The design is almost an inch from the top and ¾” from the bottom. The red line highlights where the bottom of the design should be. There is also an “x”, which I point out with an arrow. The mockup is to the right of their mug for reference.

From this point forward I will do my own products and utilize MD for mockups and other digital work. I highly doubt that I will get a refund from SwiftPOD on this one. I have been going back and forth on this one all day. One thing is for certain, they have lost my business!